Terms of Service

1. Who you are contracting with

By creating an account or using RYVE.coach (the “Service”), you agree to these Terms. If you do not agree, do not use the Service.

You enter into this agreement with Outnome Michał Danielewicz, a sole proprietorship (jednoosobowa działalność gospodarcza) registered in the Polish Central Register and Information on Economic Activity (CEIDG, ceidg.gov.pl) (“we”, “us”, “RYVE”):

• Registered address (also the address for complaints): ul. Zabytkowa 4A/8, 80-253 Gdańsk, Poland
• NIP: 6040215661
• REGON: 384837849

Contact: contact@ryve.coach

2. What RYVE.coach is

RYVE.coach is a digital triathlon coaching product. It generates personalized training plans, daily recommendations, and conversational explanations using a combination of rule-based logic and AI.

Important: RYVE is a software product, not a human coach, medical professional, dietitian, or physiotherapist.

Your coach.RYVE.coach can link your account to a human coach. Your coach is a person, not part of the RYVE software. The coach sees no account data until you accept the in-app coach link. Once you accept, your coach can see the profile and contact details you provide (including health and injury answers), your goals and race history, equipment and training availability, your training plan and calendar, workout results, daily check-ins and recommendations, and your conversations in RYVE.coach, including your chats with the RYVE assistant, as described in the Privacy Policy (§6, “Your coach”). Messages written by your coach always show your coach's name; the RYVE assistant never presents itself as your coach. To stop sharing in the current alpha, email contact@ryve.coach. When we record your withdrawal, the link ends and your coach loses access at once.

3. Eligibility

To use RYVE.coach you must:

• be at least 18 years old;
• have the legal capacity to enter into a binding agreement;
• have received a valid invite code (during alpha);
• be in reasonable physical condition to undertake endurance-style training, and have consulted a physician if you have any condition that could be affected by exercise.

4. Your account

• You sign in via supported authentication methods (e.g. Google).
• You are responsible for keeping your account credentials secure.
• One account per person. Do not share your account.
• We may suspend or close accounts that violate these Terms, abuse the Service, or were created with an invalid or revoked invite code.

5. Acceptable use

You agree not to:

• use the Service for anything illegal or harmful;
• attempt to reverse-engineer, scrape at scale, or disrupt the Service;
• submit content you do not have the right to submit;
• use the Service to harass, defraud, or impersonate others;
• attempt to circumvent the invite-only access or rate limits.

6. Health and safety

1. Training carries risk. Endurance training carries an inherent risk of overload, injury and, rarely, a serious health event. This applies even to a well-designed plan.
2. Not a medical service. RYVE.coach does not diagnose or treat any condition, and it does not replace a doctor, dietitian, or physiotherapist.
3. Before you start. Consult a doctor before you start training or significantly increase your training, especially if you have or suspect a medical condition, are pregnant, are recovering from injury, or are taking medication.
4. Use your judgment. Training plans, daily recommendations, nutrition figures, and chat responses are based on the data you provide or import, and they can be incomplete or wrong. We cannot see you while you train. Change or skip a session if you decide it is not safe for you, even if it is in your plan.
5. When to stop. If you have chest pain, shortness of breath, dizziness, fainting, or sharp pain, stop training and contact a doctor. In an emergency, call 112 or your local emergency number. Do not wait for a reply from RYVE or your coach.
6. Give accurate information. Keep your health and injury information true and up to date. Your plan can only take into account what we know.

7. AI-generated content

Parts of the Service (recommendations, explanations, chat) use AI models. AI output can be incomplete, outdated, or wrong. Always apply your own judgment, and treat AI output as a suggestion — never as a final, authoritative instruction.

8. Third-party services

You may connect third-party services to RYVE.coach (e.g. Strava for activity import, Google for sign-in). Those services have their own terms and privacy policies. We are not responsible for them. You can disconnect them at any time from the Service.

If you connect Strava, RYVE.coach imports your activity data in read-only mode and uses it only to provide the Service to you. We do not use Strava data to train, fine-tune, or build AI or machine-learning models, and we do not display your Strava data to anyone other than you. A short summary of your own recent activity may be sent to our AI provider at inference time so the assistant can reference your training when generating a response — this is processing only, never training. When you disconnect Strava — from within RYVE.coach or by revoking access from Strava — we delete your imported Strava data and tokens within 48 hours, as described in the Privacy Policy.

Strava may modify, suspend, or discontinue API access at any time, for any reason, under its API Agreement. If that happens, the Strava integration may stop working — including the ability to import new activities, refresh tokens, or sync disconnections — even if your RYVE.coach account is otherwise unaffected. We will not be liable for any interruption to or unavailability of the Strava integration caused by Strava's changes to its platform.

For data that Strava holds about you on Strava's side, Strava is a separate and independent data controller— not our subprocessor. Strava's handling of your Strava-side data is governed by Strava's own privacy policy and terms, which take precedence on the Strava side. RYVE.coach is responsible only for what we do with the data Strava provides to us under the access you authorised. See the Privacy Policy for the split of responsibilities.

Strava may audit RYVE.coach's compliance with the Strava API Agreement at any time. By connecting Strava you acknowledge that right; the audit exists to protect your data. If RYVE.coach undergoes a change of control (acquisition, merger, or transfer of substantially all its assets) we will notify Strava in writing and your Strava data will continue to be protected by the commitments in our Privacy Policy.

9. Your content

You keep ownership of the data and content you put into the Service (training inputs, check-ins, chat messages, nutrition logs).

You grant us a limited licence to host, process, and display your content as needed to run the Service for you (including sending relevant parts to AI providers as described in our Privacy Policy).

10. Our intellectual property

The Service itself — including the product, its design, its rule-based logic, its source code, and the RYVE.coach brand — belongs to us. You may use the Service as offered. You may not copy, resell, or build a competing product from it.

11. Fees

During the alpha, RYVE.coach is free of charge. We may introduce paid plans in the future; if we do, we will give you advance notice and you can choose not to continue.

12. Cancellation, withdrawal, and termination

• You can stop using the Service and delete your account at any time, at no cost and without giving a reason. Delete your account from Settings → Delete account in the app, or — if you cannot access the app — by emailing contact@ryve.coach from your account email address. Deleting your account permanently erases your personal data as described in the Privacy Policy.
• Right of withdrawal. The Service is currently free, so there is no paid contract to withdraw from. If we introduce paid plans, EU and Polish consumer law gives you a 14-day right of withdrawal from a paid contract, and we will explain how to exercise it at the point of purchase. Where you ask us to start a paid digital service immediately and acknowledge that you lose the withdrawal right once it is fully performed, that right may not apply, as permitted by law.
• We may suspend or terminate your access if you breach these Terms, abuse the Service, or if we discontinue the Service.
• Sections that by their nature should survive termination (intellectual property, disclaimers, liability, governing law) will survive.

13. Disclaimers

To the maximum extent permitted by applicable law — and, if you are a consumer, without limiting the conformity rights described below — the Service is provided “as is” and “as available”. We do not warrant that it will be uninterrupted, error-free, secure, or fit for any particular purpose.

We make no warranties on behalf of third-party service providers — including Strava, Google, our hosting providers, and our AI providers — and we disclaim, to the maximum extent permitted by law, all implied warranties of merchantability, fitness for a particular purpose, and non-infringement in respect of those third-party services. We are not liable for any consequential, special, punitive, or indirect damages arising from your use of, or inability to use, a third-party service through the Service.

Digital-content conformity (consumers)

If you use the Service as a consumer, Polish law (art. 43k–43r of the Act of 30 May 2014 on Consumer Rights) requires us to provide the Service in conformity with the contract. That means:

• we supply the Service with the features and functions described in these Terms and in the product itself;
• we provide the updates necessary to keep the Service in conformity for the duration of the contract, and we inform you about them;
• if the Service is not in conformity, you may demand that we bring it into conformity. If we fail to do so within a reasonable time, or cannot do so without disproportionate cost, you may — where the Service is paid — demand a proportionate price reduction or withdraw from the contract. During the free alpha, the corresponding remedy is that you may terminate use and delete your account at any time (§12).

The “as is / as available” disclaimer above applies only to the extent it does not conflict with these conformity rights. Nothing in these Terms limits any rights you have as a consumer under mandatory Polish or EU law.

14. Liability

1. We are liable under the rules set by applicable law.
2. These Terms do not exclude or limit our liability for personal injury (including death or harm to health), for damage caused intentionally or through gross negligence, or any other liability that the law does not allow us to limit.
3. Under applicable law, compensation may be reduced if the injured person contributed to the damage, for example by giving false health information or by continuing to train despite the symptoms listed in §6(5).
4. If you use the Service for your business and mandatory law does not give you the protection of a consumer, our liability excludes lost profits and is limited to the fees you paid us in the 12 months before the claim. This does not apply to the cases in point 2.

15. Complaints (reklamacje)

If you believe the Service is not working as promised, or that we have otherwise failed to meet these Terms, you can file a complaint:

• How: email contact@ryve.coach, or write to Outnome Michał Danielewicz, ul. Zabytkowa 4A/8, 80-253 Gdańsk, Poland.
• What to include: the email address of your account, a description of the problem (what happened and when), and the outcome you expect.
• Our response: we will respond within 14 days of receiving your complaint, to the address you used to file it. If we need more information to handle the complaint, we will ask for it within that period.

If you are a consumer and are not satisfied with how we resolved your complaint, you can seek free help from your municipal or district consumer ombudsman (rzecznik konsumentów), contact the Trade Inspection (Inspekcja Handlowa), or find guidance from the Office of Competition and Consumer Protection (UOKiK, uokik.gov.pl). You can also use the EU online dispute resolution platform at ec.europa.eu/consumers/odr.

16. Changes to the Service or these Terms

We may change the Service or these Terms. For material changes to the Terms, we will notify active users in the app at least 14 days before they take effect. If you do not agree to the new Terms, you can stop using the Service and close your account.

17. Governing law and disputes

These Terms are governed by the law of the Republic of Poland.

Disputes will be resolved by the courts competent for our place of business, unless mandatory consumer-protection rules give you the right to sue in another forum. If you are a consumer domiciled in the EU, this means you may also bring proceedings before the courts of your own place of domicile.

You can also access the EU online dispute resolution platform at ec.europa.eu/consumers/odr.

18. Contact

Questions about these Terms: contact@ryve.coach